Some of the personal data, such as data relating to your health, may be required by us for the specific purposes such as to ensure appropriate assistance in travel.
Security is a high priority for us and to protect the personal data that we collect we have appropriate organisational, technical, administrative and physical safeguards which protect data from loss, misuse, unauthorised access, disclosure, and alteration or destruction.
Personal data held by us is stored on our secure servers. Access controls are applied to limit access to those individuals with a need to know and a legitimate business requirement.
We do not sell your personal data to anyone. We only use and disclose personal data for the purposes for which it was initially collected.
Your data will not be retained for longer than is necessary and will be managed in accordance with our data retention policy. In most cases, the retention period will be for a period of six years + the current year.
You have the following rights with respect to your personal data:
All requests should be made to the Data Protection Officer:
Post: Dolphin House, Back Lane, Rochford, Essex SS4 1AY
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Our website contains hyperlinks to other websites operated by partner organisations. Such hyperlinks are provided for your reference only and as we do not control these websites are not responsible for their contents or your use of them.
Our portal allows you to access travel details in real time using an encrypted secure connection to our server, portal passwords are only known by you and our in-house web controller.