Privacy Policy We do not compromise on security

Travel Assistance International Limited is committed to respecting your right to privacy and protecting your personal data. Please read the following privacy policy to learn more about our obligations for keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

What personal data do we process?

  • Personal details of travelers including name & passport.
  • Geo location such as flight details, hotel reservations, hospital or clinic as necessary to manage each case.
  • Health Information, medical records including current conditions, restrictions on travel, diagnosis and prognosis and medical treatment received or recommended. Details of treating medical professionals and associated reports. Costs associated with medical treatment and repatriation.

How do we process your personal data?

  • Travel Administration / Procurement
  • Accommodation Booking

Some of the personal data, such as data relating to your health, may be required by us for the specific purposes such as to ensure appropriate assistance in travel.

How do we keep your personal data secure?

Security is a high priority for us and to protect the personal data that we collect we have appropriate organisational, technical, administrative and physical safeguards which protect data from loss, misuse, unauthorised access, disclosure, and alteration or destruction.

Personal data held by us is stored on our secure servers. Access controls are applied to limit access to those individuals with a need to know and a legitimate business requirement.

How do we share and disclose data to third parties?

We do not sell your personal data to anyone. We only use and disclose personal data for the purposes for which it was initially collected.

How long do we keep your personal data?

Your data will not be retained for longer than is necessary and will be managed in accordance with our data retention policy. In most cases, the retention period will be for a period of six years + the current year.

Your rights and your personal data

You have the following rights with respect to your personal data:

  • The right to request a copy of your personal data which we hold about you.
  • The right to request that we do not process your data for marketing purposes (which we would never do anyway).
  • The right to request that we correct any personal data if it is found to be misleading, inaccurate or out of date.
  • The right to request your personal data is erased where it is no longer necessary for us to retain it.
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing.
  • The right to lodge a complaint with the Data Commissioners Office if you consider that we have breached our privacy obligations.

All requests should be made to the Data Protection Officer:


Post: Dolphin House, Back Lane, Rochford, Essex SS4 1AY

IP addresses and Cookies

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Links to third party sites

Our website contains hyperlinks to other websites operated by partner organisations. Such hyperlinks are provided for your reference only and as we do not control these websites are not responsible for their contents or your use of them.


Our portal allows you to access travel details in real time using an encrypted secure connection to our server, portal passwords are only known by you and our in-house web controller.