FAQ Frequently Asked Questions

We record all our calls for quality monitoring purposes and are registered for data protection.
Yes we arrange medical clearances for you should you wish or links can be found to all major airlines on our portal.
Yes - although oxygen policies and charges can be very different depending on the airline. It is important we have the most up to date information about any specific requirements to make sure that your needs will be met efficiently.
Whichever format most suits your needs, documentation is normally sent in Portable Document Format(PDF), a pdf viewer can be downloaded free from adobe.com and are available for most smart mobile devices
Our offices are staffed 24 hours to assist in resolving any problems you may have, we are here to support you all the way through your stay or journey.